Purchase and Return Policy
Most pieces are handmade/finished and ship in about 5 to 7 business days unless otherwise stated in page product.
Ready to ship items will ship within 1-3 business days. If your order also contains a handmade/finished piece, it will ship when all pieces are completed.
CUSTOM orders may take up to 3 weeks. Personalized pieces are final sale.
•••You must be 18 years of age or have parental/guardian consent to purchase from this store •••
All shipping charges are calculated at checkout. To check exact charge by location and service, please add product/s to cart and got to shipping page. You will get all possible service options and the value. This is before payment. No purchase required.
INTERNATIONAL CUSTOMERS. You will be responsible for new shipping fees generated from the return, unless it's our mistake.
You are responsible for any customs fees that may be charged within your country laws. They are not included in the price of the merchandise or shipping.
International Shipping via USPS. USPS transfers packages to local postal service once it arrives in destination country. You would need to contact your local postal service for delivery updates if available. Hebel Design will not be responsible for losses in the mail for packages using First Class International Service
This is the list of countries that have full tracking service with USPS. If your country is not in this list, you may still get USPS shipping service but know you will may not have full tracking access.
Returns and exchanges.
Our policy lasts 30 days for domestic locations and 45 days for International. Contact us for a RETURN FORM if you are not convinced you like what you got or you need an exchange. If 30/45 days have gone by since your purchase, please contact us before returning.
PLEASE READ: If you have a problem with one of my pieces, or a size exchange, don't try to fix it, please contact me first. Sometimes you can make a bigger damage than the original one. Thank you!
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. You will be responsible for new shipping fees generated from the return, unless it's our mistake.
Custom pieces unless defective.
To complete your return, we require a receipt or proof of purchase. Please email us to receive a Return Form
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you need to exchange it for the same item, please send us an email at email@example.com and request a Return Form.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
40729 Village Dr. 1989-353
Big Bear Lake, CA 92315
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless it is our fault. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.