Purchase and Return Policy

Purchasing
Most pieces are handmade/finished and ship in about 5 to 10 business days unless otherwise stated in page product. 
ALL PRICES are in US$. Google is good tool for online conversion
Ready to ship items will ship in 1-3 days. If your order also contains a handmade/finished piece, it will ship when all pieces are completed. 

CUSTOM orders may take up to 3 weeks.

Shipping
All international shipping charges start at $13.50 for regular mail and it goes up by weight. To check exact charge, please add product/s to cart and got to shipping page. You will get all possible service options and the value. This is before payment. No purchase required. For domestic shipping, same rules apply with a start-up price of $3.00

Returns and exchanges.
Our policy lasts 30 days. Contact us for a RETURN FORM if you are not convinced you like what you got or you need an exchange. If 30 days have gone by since your purchase, please contact us before returning.

PLEASE READ: If you have a problem with one of our pieces, or a size exchange, don't try to fix it, please contact us first. Sometimes you can make a bigger damage than the original one. Thank you!

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 

INTERNATIONAL CUSTOMERS. You will be responsible for new shipping fees generated from the return, unless it's our mistake. 
You are responsible for any customs fees that may be charged within your country laws.


Non-returnable items:
Gift cards
Custom pieces unless defective.

To complete your return, we require a receipt or proof of purchase. Please email us to receive a Return Form

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hebeldesign.com.

Exchanges
If you need to exchange it for the same item, send us an email at sales@hebeldesign.com and send your item to: PO BOX 8382, La Crescenta, CA 91224

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 92533, Pasadena, CA 91109

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless it is our fault. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.